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To see what your friends thought of this book, please sign up. To ask other readers questions about Handling Difficult People , please sign up. Be the first to ask a question about Handling Difficult People. Lists with This Book. This book is not yet featured on Listopia. Community Reviews. Showing Rating details. All Languages. More filters. Sort order. Cory rated it liked it Mar 31, Lola Rose rated it it was amazing Jun 28, Carol marked it as to-read May 05, Glenn marked it as to-read May 06, Inside, you'll find the strategies and tools you need to spot the ten most common personality types and information on why these people behave in such an irritating manner.
This book also teaches you what you should do when you're confronted by a difficult person as well as how to avoid these types of people altogether. With the time-tested advice and techniques in Handling Difficult People , you'll confidently manage any toxic situation--and learn what you can do to help yourself. How often do you say these very words?
Or more to the point, how many times a day do you say them? But then the next job brings some spanking new manifestation of Hell in the form of a new coworker or boss. The same thing can happen when you drop out of a class, religious or political group, or even a recreational activity. The next endeavor you undertake can become just as quarrelsome or depressing, thanks to some new person who seems determined to make your life as miserable as possible.
You thought to yourself, "Next time I talk to So-and-So, it will be different. Only this magical next time" never seems to come. Face to face in the moment, things unfold pretty much as they always have before—i. Will reading this book magically transport all the difficult people in the world into a black hole in space where they belong? Will reading this book somehow fix it so that you will never again encounter a difficult person?click here
How to Manage Difficult People on Assignment
Alas, the answer is no on both counts. Unless you wish to become one of the reclusive types who lives on home-delivered pizza and otherwise never connects with anyone, you simply will have to deal with difficult people. Even the pizza-. And besides, you do have things you want to accomplish, and people you want to see. So what this book can do is help you to make your life better when it comes to difficult people.
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How you can keep your encounters with such people to a minimum. No, you cannot eliminate them, but you can minimize your dealings with them. How you can respond to these people in ways that improve your ability to communicate with others and feel good about yourself.
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Improvement does not mean perfection, but it does mean better than before. Or some variation thereof.
Handling Difficult People: Easy Instructions for Managing the Difficult People in Your Life
So let us make one thing clear at the outset:. It might seem frustrating—or even painful—to embrace this basic fact of life. It should be so simple. But then five minutes or five months later, things are right back at square one. Does this mean you should never speak up when someone is getting on your nerves? Absolutely not. First of all, it is important to make your needs known to other people. And sometimes, you can make a difference in their lives. But you know, even in such small matters, things can get dicey. Even a spouse or lifelong best friend might still forget about the strawberries, or be unable to resist teasing you by calling you by that annoying name.
However, there is something you can do: You can change your own behavior when you encounter these people. If you find them that irritating, you can keep your encounters with them to a minimum. And if you must deal with them, you can change how you respond to them—both on the outside and on the inside. Clues on how to spot a given personality type.
An explanation of how that person got that way. Our trainers are experts in applied psychology.
We use interactive, experiential delivery methods, so your people gain practical skills. But if you want a dynamic, engaging program which accelerates success, contact us now. Discover how to respond professionally when other people resort to difficult behaviours. Hear how to keep control of tough conversations. See a people skills expert demonstrate four techniques you can use to handle problem people.
Do your customers sometimes behave in challenging ways? With the right approach, you CAN get them onside. Learn four steps you can use to impress customers, even when things go wrong. Discuss soothing phrases you can use to get upset customers on side. Talk through ways to be flexible, whilst also sticking to policy and procedure.
Find out how YOUR words can change minds. This course helps you power up your influencing skills.
Learn to engage, motivate and persuade in this interactive one day program. Conflict will emerge in every workplace at some point.
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